Return or replacement policy
We hope you are happy with the items you purchased at Thaswitch.com, but if for some reason you are dissatisfied with your purchase, there's no problem! You can return or replace any item, as long as it is unused, no damage has been caused to it and the label is still attached.
How do you return an item?
Send us an email to: firstname.lastname@example.org with your order number, details of the item you wish to replace/return and the reason. We will contact you within two business days and coordinate to collect the returned item and deliver the new item you select in its place.
Please note: the returned items must be returned to the courier in the original cardboard box/bag within which they were shipped.
(When shipping products back to us please do not apply any tape or labels to the shoe box itself, as this is considered part of the product and may affect your refund/return.)
Items can be returned within 14 days from their delivery. If requested, we will fully refund your purchase and there will be no cancellation fees. The service is limited to two consecutive returns.
Your refund will be transferred within 14 days after Thaswitch.com receives your returned item, in accordance with the guidelines provided by credit card companies. The refund will be made under the same conditions in which the original transaction was committed.
Returns Terms and Guidelines:
- All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
- All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
- Please make sure all return packages are sent with a trackable, insured service.
- We cannot take responsibility for items damaged or lost in the return transit.
- Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.
- Items purchased on sale can be returned within 7 business days only starting from the reception date.
- Please note that shipping is non refundable
- All returns from international customers are the responsibility of the customer, and all paper work (if required) must be clearly marked as 'Returned Goods', we will not be responsible for any customs fees as a result and will not accept the parcel.
- Cleaning products, magazines, laces & socks cannot be returned for any reason.Special promotional items, from events / launches / competitions can not be exchanged or refunded without prior management consent.
For any further inquiries please contact us here or by email: email@example.com
Supply and delivery
The items you purchased will be delivered to you by courier within 8-14 business days. The delivery will be sent to the address you entered in your order by registred mail.
*Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
* Thaswitch.com works with external shipping companies and therefore takes no responsibility for delays associated with these companies.
Regarding any inquiries and problems please contact us here or by email: firstname.lastname@example.org.
We guarantee to do everything we possibly can to help solve your problem as fast as possible.